Customer Care

HOW TO BUY

beautifulbastardparis.com is the official Beautiful Bastard shopping online. The website can be surfed to discover all the collections and the products signed Beautiful Bastard, to book the bespoke service, to keep up to date with the latest news or to go in to the history, the process of production and the quality that characterize Beautiful Bastard. To start shopping right away, just click on the entry in the menu on the top left: shop and then you can visualize the different categories of product for example: shorts, tshirt, jackets. If you know what you want to buy or if you want to search a particular product just use the selection “Search” on the top right and to find the products through their name, their category, their colour, their code article. When you have chosen the product and you have selected the size, you can click on “add to cart”. Then you can go on the shopping of other products or you can complete the shopping. To complete the shopping it’s necessary to click on the icon of the shopping bag, in the corner on the top right and then to click on “buy” to insert data and to set up the order.

SECURE PAYMENTS

The shopping on beautifulbastardparis.com is always protected thanks to the use of a secure and certified server and thanks to the use of advanced systems of codification (SSL). The order must be paid by the major credit cards or by Paypal. When the order is completed, an authorization of payment will be required automatically to control the validity of the card and the availability of funds. The payment will take place only at the moment of the sending that will be notified by e-mail.

SHIPPING, TIME AND COSTS

Shipping is free, and will happen within 3 working days from the carrier loading of the goods. For express delivery the cost is 10 euros, the delivery will happen within 1-2 working days from the carrier loading of the goods. At the time of purchase you will able to choose the different delivery options for your order. We will send you the tracking number of the courier by email. You will be able check delivery information on the page. Follow your order. The courier usually delivers from 9 to 18, from Monday to Friday, and he requires a signature at the delivery. In the case in which there isn’t anyone to receive the order, he will leave a notice and a number to contact.

RETURN AND REFUNDS

Before returning goods the authorization of Beautiful Brands International S.r.l is required. To demand the authorization it’s necessary to send a mail to info@beautifulbastardparis.com within 7days to the receiving of the goods, with the codes of the products or the number of the order. If it’s a total return, it’s necessary to specify whether you are requesting an exchange or a refund. After the request, Beautiful Brands International S.r.l will send to the customer a mail with the instructions. The costs of the return are at customer’s expense, during the sending the company hasn’t got any responsibilities for theft, for damage or loss of products. For the returns it’s necessary that:

• Products are intact with their tags, their accessories and their packs. If not they will not be accepted
• The return must be within 7 days of the receipt of the goods
• The goods must be sent within 7 days of the authorization of the return
• The return can be sent only from the country of the delivery
• The products must be bought only on beautifulbastardparis.com and not in its stores or in its boutique

If you must return a gift, you can contact the person that sent it to you or our Customer Service. If the goods are defective you can contact the company at the mail address info@beautifulbastardparis.com or at the phone number +39 366 1220514.

RIGHT OF WHITDRAW

We have the right of withdraw within 14 days from the delivery, exclused personalised products. Read for more information the section “Terms and Conditions of Selling”.

REFUND TIME

After receiving your return,we’ll check the goods before accepting them. This check can last about 3-5 working days after delivery. The refund is made as soon as possible after the refund acceptance, directly on your credit card/debit or your account PayPal used for the purchase and at the same currency. The refund is made on your account within about a week from your refund request according to the bank procedure (the refund is made as soon as possible after the refund acceptance, with a purchase voucher of the value of the goods, that you can use within 30 days from the emission for a new purchase on beautifulbastardparis.com).

COOKIE E POLICY

Cookies are little files saved on your dispositive, that memorize settings and data for the exchange with our system through your browser. There are two types of cookies: the session-cookies, that are deleted when you close your browser and the temporary/permanent cookies that are saved on your dispositive for a long time or definitively.

The cookies acceptance isn’t necessary to visit our sites, but the”cart “function and the order are possible only with the cookies authorization and their use.

The most cookies that we use for the browser closing are deleted automatically (session cookies) ,they offer you, for example, the “cart” function or “login” though you surf on different web pages.

Then we utilize also some cookies that remain on your hard disk. When you will return on our page, the system will recognize automatically that you have already visited us and it will memorize preferred data and settings. The most important cookies objective is to adeguate our offers to your requirements and to make more comfortable your Internet surfing. Your name, your IP address and your personal data won’t be used. We receive only nameless information, for example about the most visited pages or the most visualized products etc. In your browser you can set up the cookies saving only on request.

If you want to accept only Beautiful Bastard cookies and not our services partnership (as an example Facebook ,Google Plus, Pinterest, Twitter) you can set up in your browser the setting “block third-party cookies”. You usually can, on your browser web menu, know how to reject new cookies and how to disable existing cookies. In the case of shared computers, in the way of accepting cookies and flash cookies, our advice is to log off after the use.

Beautiful Bastard remembers you that in compliance with the article 7 of the legislative decree of 30 June 2003 n:196, you have the right to delete the information collected by cookies. Through our site, social network, with your consent, can deal your data for a surfing experience with social network services. Here it is the list with link at the cookie policy.

1. SUBJECT OF THE CONTRACT ON LINE

A contract of sale on line is a distance contract of goods and services between the supplier: Beautiful Brands International srl, Via Rembrandt 9 Milano consumer through a communication technology called “internet”. All the contracts of sale will be concluded directly by the consumer access to the internet site at the address: salvatore piccolo.com following the procedures, the consumer is the person that buys goods and services for aims not directly referable to his employment. The sale terms will be effective up to possible modifications by the supplier, that will be published on the site. The modifications will be with reference to the sales made since then

2. PRICES AND PURCHASE TERMS

All the services prices indicated on the website (Art 1336 c.c.) included the VAT(value added tax) and the other taxes(unless otherwise indicated). About the transport, its cost is indicated on the specific page of the site that the consumer may consult before confirming the purchase. In case of delivery abroad the extra charges provided by the country of delivery will be paid by the consumer. The contract of sale is perfect with the compilation and the consent of the purchase made by the “on line” acceptance. The consumer may pay for the ordered goods only with the terms of payment indicated “on line”. The delivery in Italy will happen within 24/48 hours from the carrier loading of the goods. The delivery in Europe will happen within 78 hours in America and Australia the goods will be delivered within 7 days. The orders made in public holidays will be loaded the first business day

3. BUYER OBLIGATION

The consumer has to provide at the end of the “on line” purchase to press and to preserve these terms, to satisfy the art 3-4 of the legislative decree n°185/1999. The consumer mustn’t introduce false or invented data for the contract or for communications; the personal data and the email have to be the own data. It’s forbidden a double registration; the company reserves the right to pursue legally every violation or abuse for consumer protection. In the case of non-delivery for wrong address or information,Beautiful Brands International srl. reserves the right to charge the customer the eventually stock goods costs

4. THE RIGHT OF WITHDRAWALON

The consumer that isn’t satisfied of the goods he received, he can return them to us within 14 days of the contract agreement without forfeit. If the consumer wishes to exercise the right of withdrawal, he must inform us within 14 days by sending an email to info@beautifulbastardparis.com If the goods are personalized or made “ on measure” or they can deteriorate the consumer hasn’t the right of withdrawal. The consumer will have to return all the goods to us in original condition and packaging with their receipt and with these references: Beautiful Brands International srl Via Rembrandt 9, 20147 Milano Italy. The return expenses will be charged to the customer. We cannot take any responsibility in the event of theft, of packages damaged or lost in the return transit. Once returned you be entitled to receive a refund on the credit/debit card or the Paypal account used for the purchase at the same currency. The refund is made on your account within about a week from our refund request, in accordance with the bank procedures. In the case of damaged goods, the customer may contact us at the email info@beautifulbastardparis.com or at the number (0039) 3661220514

5. TERMINATION OF THE CONTRACT AND CANCELLATION CLAUSE

Beautiful Brands International srl can terminate the sale contract with a communication to the customer with justified reasons; the customer has the right of the amount return.

6. ARBITRATION AND JURISDICTION

Any controversy relating to application, interpretation and violation of the purchase contract “on line” through the site salvatore piccolo.com is submitted to the Italian jurisdiction; these conditions are linked to the Legislative Decree n.50 of 15.1.1992 and to the Legislative Decree n.185 of 22.5.1999. For any disputes between the parties of the contract, it will be called the customer competent Court or the address which elected by the consumer

PRIVACY POLICY

Personal data required and used for communications or trade activities on line of the site beautifulbastardparis.com, in compliance with UE Privacy Regulation 2016/679 (General Data Protection Regulation - G.D.P.R.):
1. Are collected and processed electronically for the purpose of: activating the procedures for the order and shipment of purchased goods; having a private customer archive
2. Having a private purchase archive with: name, surname, address, e-mail address, placed orders
3. They are necessary to supply customer with better services
4. If not, it’s impossibile for us to supply the required services
5. They will be used by the supplier to supply the required services
6. They can be communicated to third parties only for the contract process or for the necessary activities and not sold or bartered.

The data controller is Beautiful Brands International srl, Via Rembrandt 9 - 20147 Milano. P.IVA 10855910963

INFORMATION NEWSLETTER

By clicking on the button “sign in” you declare to be 16 years old and you consent to the treatment of your personal information to sign in to the customized Beautiful Brands International newsletter as indicated. You will receive an email on your post office box. Your data will be kept for all the necessary time; you always can revoke the consent without compromising the previous use of your data. The data controller is Beautiful Brands International srl , Via Rembrandt 9 20147 Milano; you can exercise your rights (art.15 and ss GDPR),as that of the access to your data, that of the opposition at their use, that of the data deletion, that of the portability or that of asking more information. You can also complain at the supervisory authority. For more information you can consult the Privacy Policy

INFORMATION COMPANY

BEAUTIFUL BRANDS INTERNATIONAL SRL
VAT number: 10855910963
PEC: beautifulbrandsinternational@pec.it